The Slovnaft Move Customer Programme (“Slovnaft Move” or the "Customer Programme") is a Customer Reward System operated by SLOVNAFT, a.s., where, in accordance with these Terms and Conditions(the "GTC"), the Customer may earn Points, discounts, receive various benefits and may be eligible to perform other transactions.

1. General Terms and Definitions

1.1 Organiser and Operator of Slovnaft Move:

Name: SLOVNAFT, a.s.

Head office: Vlčie hrdlo 1, 824 12 Bratislava, Slovak Republic

Company registration number: 31 322 832 registered in Commercial register at: Municipal court Bratislava III, Section: Sa, Insert No.: 426/B

Tax number: 2020372640

VAT ID: SK7120001713

Contact: 0850 111 811 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: https://www.slovnaftmove.sk/ (the "Website")

(hereinafter referred to as “Slovnaft”)

These GTC have been drafted in Slovak and in English. In the course of the interpretation of these GTC, the Slovak version shall be the binding and prevailing version.

1.2 The Slovnaft Move Statement on the processing of personal data in processing operations related to the Slovnaft Move program provided by the company (the "Privacy Notice") is available here: https://www.slovnaftmove.sk/s/privacy-policy . The Privacy Notice includes, among other things, information on privacy matters related to general marketing information (advertisements) associated with Slovnaft Move and personalized marketing information (advertisements and/or personalized offers), and might include also information received from third parties. It also covers the nature of these messages and how to subscribe or unsubscribe.

1.3 Information on restrictions or exceptions related to Slovnaft Move that are not covered by these GTC (for example: the description of the voucher) is available in the Slovnaft Move App.

1.4 Capitalised terms used in these GTC have the following meanings:

Customer – member of Slovnaft Move can be a natural person acting under in compliance with these GTC, not limited in legal capacity and over 18 years of age, with permanent or temporary residence in the Slovak Republic or EU member state. Slovnaft Move is intended exclusively for natural persons – non-entrepreneurs; legal entities or natural persons who are entrepreneurs may not become members.

Slovnaft Move App – the app required to participate in Slovnaft Move, downloadable from the App Store or Google Play. Allows access to Slovnaft Move Account services and features, scanning the Slovnaft Move Card and using it electronically, as well as redeeming rewards electronically, participating to challenges etc.

Website or www.slovnaftmove.sk – Allows access to Slovnaft Move Account services and limited amount of features and marketing promotions as detailed described in chapter Periodic promotions and Campaigns.

Registration Form – a digital form used by the Customer to register for Slovnaft Move, available on the Website or in the Slovnaft Move App.

MOL Group –a leading integrated Central Eastern European oil and gas corporation headquartered in Budapest, Hungary. It has operations in over 30 countries and employs 25,000 people worldwide. MOL’s exploration and production activities are supported by 80 years’ experience in the hydrocarbon field.

Slovnaft Move Card – virtual or physical card used to identify the Customer and prove eligibility to participate in Slovnaft Move, allowing the Customer to earn Points and receive benefits associated with different Levels - as detailed in “The Level System” section of these GTC - after joining. Physical card can be printed out by the Customer and applied when virtual card is not available; physical card is not issued by Slovnaft.

Slovnaft Move Account – An account provided to the Customer, where Slovnaft records and attributes credit Points (tokens), Slovnaft Move-related purchases (e.g., transactions related to the allocation/decrease of Points), entitlements (e.g. benefits, discounts), and certain personal data processed in connection with Slovnaft Move. One Customer ma yhave only one Slovnaft Move Account and only one Slovnaft Move Card may be associated with one specific/individual Slovnaft Move Account.

Point – An indicator granted by Slovnaft to the Customer, based on the value of consumption, purchases, and heis/her respective Level.

System Messages – Messages sent by Slovnaft that are essential for the operation of Slovnaft Move.

Deactivation – shall be understood as either 1.) any decision of Customer or 2.) decision of Slovnaft to deactivate the Slovnaft Move Account and Slovnaft Move Card of the Customer resulting in the (i) inability of the Customer to use the Slovnaft Move Account or the Slovnaft Move App, and (ii) loss of access to services related to the Slovnaft Move . Detailed information are included here below.

Deletion – Permanent and irretrievable deletion of Customer´s Slovnaft Move Account, personal data and any and all other information related to the Customer in connection with Slovnaft Move.

Promotional Reward - special type of reward – Slovnaft´s promotional advertising item (the “promotional reward”). This promotional reward is branded with the Slovnaft logo (where applicable) and provided when (i) a new Customer registers for Slovnaft Move (as welcome promotional reward) or (ii) is promoted to a higher level of Slovnaft Move or (iii) the Customer remains in Slovnaft Move on the same or lower Tier. Such promotional reward is provided to the Customer to incentivise the Customer to (i) enter into a contract/contracts between the Loyalty Program Customer and Slovnaft as the provider of the Loyalty Program or (ii) to strengthen the business relationship and further promote the Customer´s loyalty to the Slovnaft brand. The provision of Slovnaft promotional reward(s) within Slovnaft Move is provided within the framework of Slovnaft's economic activity.

MOL Group Fleet Card –fleet cards issued by MOL Group for MOL Group customers (prepaid or post-paid) used to pay or with the payment for fuel or other products on service stations within MOL Group.

Joining the Slovnaft Move and General Rules for Participation

1.5 Slovnaft is the owner of the Slovnaft Move Card, which is provided to the Customer for participation in Slovnaft Move. The Customer may not transfer the Slovnaft Move Card to a third party, assign its use, or use it as collateral (e.g., pledge or use as security).

1.6 The Customer can request inclusion in Slovnaft Move by completing the Application Form. The minimum identification information required includes the Customer's name, surname and email address; further information may be required in order to allow the Customer to fully enjoy the benefits resulting from his participation in Slovnaft Move. The Customer is entitled to register with only one specific e-mail address for only one MOL Group Loyalty Programme. In case the Customer would like to be registered in more than one MOL Group Loyalty Programme (except of Slovnaft Move also outside of the territory of Slovak Republic), each registration must be made under a different email address due to the technical solution and in accordance with the conditions of registration in the respective country laid by the other MOL Group Loyalty Programme.

1.7 By submitting the duly completed Registration Form, the Customer (i) accepts the provisions of the GTC in force, (ii) acknowledges the provisions of the Privacy Notice in force, and (iii) represents that they are at least 18 years of age, have full legal capacity and have a Slovak or EU address of residence. The Customer must also comply with any and all site-specific rules of use, such as those of service stations (even if not operated by Slovnaft).

1.8 Internet access (e.g., mobile internet, public access point) is required to download and fully use the Slovnaft Move App. It is the Customer's responsibility to ensure they have suitable internet access (e.g., sufficient bandwidth, acceptance of their internet service provider's privacy notice, payment of any internet fees). The Customer is also responsible for the technical condition of their smartphone and the functionality of its hardware and software components necessary for using the Slovnaft Move App and individual services and functions, including in relation to time-limited challenges and/or promotions. The Customer also acknowledges and agrees that they have no legal claim to the use of the Slovnaft Move App and its individual services and functions for reasons on their part (e.g., insufficient updating of the mobile operating system or application, conflict with other applications, etc.).

1.9 The Customer must use true and accurate information when participating in Slovnaft Move. For example, the Registration Form must be filled in with up-to-date data and the information used to participate (especially contact details) must be kept current during the whole time of Customer´s participation in Slovnaft Move.

1.10 The Customer shall update their details with respect to their Slovnaft Move Account in the Slovnaft Move App or via the Website.

1.11 Should the Customer fail to update their details, they must notify Slovnaft Move Customer Service in writing or by email immediately, but no later than 5 calendar days after the need for the update of the change arises in order to remain eligible to participate in Slovnaft Move.

1.12 The Customer is responsible for securely storing the data necessary to access the Slovnaft Move App and/or Website to use Slovnaft Move services. This includes keeping passwords and identifiers (e.g., PIN codes) confidential and out of reach of third parties.

1.13 The Customer must immediately notify Programme Customer Service in case of any security incident, mainly if they suspect the security of their password, identifier(s), their Slovnaft Move Card and/or Slovnaft Move Account have been compromised (e.g. unauthorized photographing of a QR code, password, unauthorized access or operation by a third party).

1.14 Based on the notification, Slovnaft will take necessary actions. Slovnaft may namely (but not exclusively) request the Customer to change data, restrict the use of the Slovnaft Move Account, block or cancel the Slovnaft Move Card (to be done within 5 business days of receiving the notification), issue a new Slovnaft Move Card, assign it to the Customer’s previous Slovnaft Move Account, or transfer previously accumulated Points (e.g., benefits, discounts, rewards) to the new Slovnaft Move Card.

1.15 In addition to fulfilling the Customer’s data protection requests (e.g., correcting or Deleting personal data) and in cases expressly provided for in these GTC, Slovnaft is entitled, but not obliged, to verify the accuracy of the data provided in the Registration Form and used in connection with Slovnaft Move. For that purpose service station hosts e.g. may assume upon scanning the Customer’s Slovnaft Move Card that the holder is legit and might not be required to confirm the identity of the Customer.

2. The Registration and Verification Process

2.1 Participation in Slovnaft Move is possible by using the Slovnaft Move Card, following the registration and verification process outlined in these GTC. By presenting or scanning the Slovnaft Move Card, the Customer can permanently claim the benefits associated with their Level. The contractual relationship between the Customer and Slovnaft for participating in Slovnaft Move is established upon successful registration. Therefore, the Customer will be able to collect Points after registration and, only after successful verification, redeem discounts, rewards, and participate in promotions after registration.

2.2 For online registration, Slovnaft will register the Customer following successful verification.

2.3 During the verification process, Slovnaft will verify the Customer’s email address provided during registration. If the necessary registration data has been submitted, Slovnaft will send an email to the address provided by the Customer, as specified in the Privacy Notice. The Customer is required to immediately confirm ownership of the email address by clicking the appropriate button (link) in the email. Should the Customer not receive the confirmation email, they may request Slovnaft via the Slovnaft Move App, the Website or Slovnaft Move Customer Service to resend the verification email. If the email address is not confirmed promptly, Slovnaft will send automatic reminders 1 (one), 3 (three), 10 (ten), and 30 (thirty) days after the registration. Should the Customer fail to confirm their email address even within the next 2 (two) days following the latest reminder under the precedent clause, Slovnaft may send an SMS/Viber/WhatsApp (or similar method) message on the 32nd (thirty-second) day (if the Customer has provided a telephone number). If the email address provided during registration is not promptly confirmed by the Customer, the Customer will still be able to use their digital Slovnaft Move Card to collect Points, however will not be entitled to any discounts, benefits, rewards, coupons, etc.).

2.4 If the Customer registers for Slovnaft Move via social media or another service/platform (e.g., Facebook, Google, or Apple ID), Slovnaft will not send a verification email. The registration will be verified through the relevant platform in accordance with the applicable terms of use and Privacy Notice.

2.5 Slovnaft has the right to reject a Customer's request to join Slovnaft Move in the following cases:

if the Customer has provided incomplete, incorrect or unintelligible information in the Registration Form; or
if the Customer's eligibility to participate in Slovnaft Move has been previously terminated by Slovnaft due to a breach of these GTC or other misuse or violation.

2.6 The contract for participation in Slovnaft Move is considered to be a contract for indefinite period of time. The governing language of the contract is Slovak, although the Customer may register in Slovak and English (both or either).

2.7 Merging of Slovnaft Move Accounts: if a Customer has more than one Slovnaft Move Account for whatever reason, they may request the Programme Customer Service to merge the accounts. Programme Customer Service will verify whether both accounts belong to the Customer and determine which account, Slovnaft Move Card, and data should remain in the primary account. After the merge, Slovnaft will sum up the Points earned across purchases, and Slovnaft reserves the right to retain or cancel any duplicate benefits received (e.g., birthday Points) at its sole discretion.

3. Calculation of Points

3.1 In connection with participation in Slovnaft Move (for example, by purchasing specific goods or services at service stations, other vending places or participating in challenges), the Customer may earn Points on their Slovnaft Move Account via using their Slovnaft Move Card.

3.2 Points cannot be purchased; they can only be earned (assigned) to the Customer through the Customer's purchase of specific goods and services or participation in challenges and/or activities offered.

3.3 Points can be collected at all Slovnaft service stations, other vending places, Fresh Corner Café(s) and Fresh Corner Restaurants in the Slovak Republic and cross country according to the Annex 2 of these GTC, if such vending place supports collection of points. Points can be collected only in the extent of the composition of offer of such vending place.

3.4 Points are calculated as follows:

Product / Service	Point
Fuel EVO, ECO+ AUTOPLYN / litre	1 Point
Premium fuel EVO Plus / litre	3 Points
Racing fuel 102+ / litre	6 Points
CNG	1 kg = 1 Point
Fresh Corner products (including the restaurant)	1 EUR = 5 points
Car wash (automatic car wash):	1 EUR = 5 points
Other consumer goods and services (Non-fuel):	1 EUR = 3 points
Bottled screen wash:	10 points / litre
Screen wash from the dispenser:	15 points / litre

3.5 The Points calculation method does not allow the use of fractional Points. Fractional Points cannot be credited to or debited from the Slovnaft Move Account. Points for fuel, purchases and services are always calculated for each litre of fuel consumed or for the amount spent, see above, in the sum of the specific type of fuel, product or service.

3.6 For all items purchased, the value of the items is first added up and the points (which may include fractions) are calculated according to the value in the total. Then all the points of each product type for that transaction are added together and rounded at the end.

3.7 For non-fuel products and services, Points are calculated at the product/service level and the total amount is rounded up.

For example:

Purchase: 19.50 l of basic fuel, 2 gastro products for 1,90 EUR each, 1 non-fuel product for 3,20 EUR. and a motorway sticker for 17,10EUR.

Rules:

Basic category fuel: 1 l = 1 Point
Gastro products: 1 EUR = 5 Points
Other non-fuel consumables: 1 EUR = 3 Points

Ralculation:

19,5×1+1,90×2×5+3,20×1×3+17,10×1×0=48,1

Total points: 49 Points

3.8 Slovnaft is entitled sending notifications at its own discretion containing information on major marketing products and/or offers.

3.9 Customers can view the current balance of Points in their Slovnaft Move Account via:

The Website (including the Customer's Slovnaft Move Account),
The Slovnaft Move App or
Slovnaft Move Customer Service.

Following the transaction with a Slovnaft Move Card, the relevant receipt will indicate how many Points the Customer has earned from that transaction.

3.10 No Points will be awarded for the following transactions: online lottery, sport lottery, mobile top-up, gift cards, highway ticket, GIFT cards, tobacco products, goods and services purchased from vending machines, or goods or services paid in cash directly at the device (jet wash, car wash, vacuum cleaners etc.). No Points are awarded also through a self-service outdoor terminal if such terminal does not support awarding the Points.

3.11 In the event of a complaint regarding the crediting of Points, the Customer should contact Slovnaft Move Customer Service to clarify the situation. For example, the Customer may request a verification with respect to any Points credited or not credited by error. Such a request must be accompanied by a reasoned explanation, a copy of the purchase receipt, and must be sent within 30 calendar days of the transaction date. If the Slovnaft Move Card is invalid, no subsequent crediting of Points will be possible.

4. The Level System

4.1 A Customer can achieve different Levels in Slovnaft Move, mainly by collecting Points. At each Level, the Customer will receive benefits and/or rewards associated with that Level.

4.2 The Slovnaft Move App and the Website :

provide a list of benefits, rewards, other terms and conditions associated with each Level, as well as the coupons, discounts, and sontests related to the Loyalty Program; and

ii. may provide a list of locations, where the redemption of these benefits is possible.

The benefits, rewards, other terms and conditions associated with each Level, as well as the coupons, discounts, and sweepstakes related to the Loyalty Program, are available at the link provided in Annex 1 of these GTC.

Slovnaft may unilaterally modify this information at any time without any prior notice to Customers. The possibility of redemption will also depend on the range and choice of goods and services offered at the specific vending location.

4.3 The Levels are the following:

Name of Level	Lower Point Limit	Upper Point Limit	Validity of the Level
Yellow	0	1499	Unlimited
Silver	1500	2999	12 months
Gold	3000	5999	12 months
VIP	6000 and more		12 months

4.4 All Levels above the Yellow Level, expire 12 months from the date the Customer entered that specific Level. It will be up to the Customer to collect sufficient amount of Points necessary to remain at the specific Level above the Yellow one or even to move to a higher Level. Should the Customer fail to keep their Level, their Level will be automatically lowered downwards.

4.5 The Customer may advance to a higher Level if:

they accumulate sufficient Points to qualify for the next Level and may do so multiple times within a given year, or
by participating in a promotion they become eligible for a specific Level. In this case, the 12-month expiry period will commence upon entry into the new (higher) Level.

4.6 If the Customer has not advanced to a higher Level within the last 12 months, the Points accumulated will be reviewed at the end of the 12-month expiry period.

Based on the number of Points collected in the previous 12 months, the following scenarios are possible:

Retention of current Level: The Customer will remain at the same Level if accumulated enough Points to secure that Level for another expiry period; in this case, the 12 month expiry period shall restart.

Downgrade to a lower Level: The Customer may be downgraded to a lower Level(s) - Gold, Silver, or even Yellow - depending on the number of Points accumulated during the new expiry period; this occurs if the Customer has not earned enough Points over the 12 month period to qualify for the next Level or for the retention of the current Level.

After any status upgrade, downgrade, or renewal, the Points collection will restart, and previously collected Points will be deleted.

For example:

When a Customer joins Slovnaft Move, they are assigned to the Yellow level with 0 Points.

Once the Customer collects 1500+ Points, he/she will be upgraded to Silver level for the next 12 months and will start accumulating new Points from 0.

After 12 months of Silver level:

If the Customer has not accumulated at least 1500 Points in the last 12 months (from gaining the Silver Level), their Points balance will reset to zero, and they will return to Yellow level, starting from 0 Points.

If they accumulate 1500 or more (up to a maximum of 2999) Points in the last 12 months, they will remain at Silver level for the next 12 months, starting to accumulate Points again from 0.

If a Silver level Customer accumulates 3000 or more Points, they will move to Gold level and start collecting new Points from 0.

4.7 Upgrading to a higher Level is possible at any time, while downgrading to a lower Level(s) can occur only once within a 12 month period counted from the end of precedent expiry period, even if multiple Levels are changed simultaneously.

Consent Management Part 2

5. Information on System Messages

5.1 As part of Slovnaft Move, Slovnaft may send the following email messages as System Messages:

Verification emails (e.g., confirming the email address after registration or resending the confirmation email).

Information on registration and membership status, steps to complete registration, explanations of how different Levels work, how to collect Points and redeem rewards, and information on levelling up, renewing, or downgrading.

Information on Deactivation or reactivation.

Reminder emails (e.g., to complete registration, receive gifts).

Notices of changes to these GTC and the Privacy Notice.

System maintenance information.

VIP level discount coupons sent quarterly or coupons awarded at mid-Level.

A welcome gift and associated reminder, when applicable.

Information regarding the participation in the Referral Programme.

Information on Level upgrades, downgrades, or renewals.

5.2 Additionally, the Customer may receive System Messages about their Level, including information on the benefits associated with each level, their Points balance, and details or coupons for upgrading to the next Level. System Messages are not for marketing purposes but provide practical information on using the Slovnaft Move Card.

5.3 When participating in the Referral Program, the invited customer (ref. point 7.2 herebelow) may receive a reminder if they (i) entered the referral code during registration and (ii) failed make a transaction within a certain period (e.g. 1 week), while the reward for the referral is pending.

6. Restrictions of Slovnaft Move

6.1 Basic and ongoing discounts and challenges for products or car wash services and/or coupons received under Slovnaft Move (e.g., coupons linked to a store, fuel, or other products or services associated with a specific service station) are valid at the service stations under the terms and conditions set out in relevant coupon and/or may depend on availability at a specific service station or vending place.

6.2 A Customer who participates in Slovnaft Move and uses for his/her transactions a MOL Group Fleet Card(s) (except MOL GIFT cards) (i) is entitled to collect Points for the given transaction after proof of Slovnaft Move membership, but (ii) may not redeem discounts, to which they are otherwise entitled under Slovnaft Move. The discounts based on the MOL Group Fleet Card itself (not under th Slovnaft Move) shall apply notwithstanding the above.

For example:

If the Customer has a MOL Group Fleet Card and purchases fuel and other products eligible for Slovnaft Move discounts:

If the Customer uses a MOL Group Fleet Card:

They will receive the discounts associated with the MOL Group Fleet Card for the transaction.

They will earn Slovnaft Move Points for the transaction.

Slovnaft Move discounts do not apply to products purchased in this transaction.

Slovnaft Move coupons cannot be used in this transaction.

6.3 Only one discount may be applied per product. Discounts cannot be combined with each other or with other discounts and promotions within the Slovnaft sales network, whether or not they are related to Slovnaft Move. Unless expressly stated otherwise, benefits/special offers related to specific products/services that may be offered at the same time cannot be combined.

6.4 Coupons can only be used at the cash desk of the service station or vending place and, if available, at the v self-service coffee machine or fuel dispenser at the service station.

6.5 Some discounts may be subject to additional special conditions beyond merely presenting the Slovnaft Move Card or coupon. Hence, additional conditions may be required related to the purchase within a specific transaction. These conditions are determined by Slovnaft on a case-by-case basis and are detailed in the description of the discount or coupon or venue.

If a customer is given a discount on 1 product in a given product category, the highest discount will be given to the customer on the cheapest product purchased in that category. Fuel discounts are given per each litre filled.

For example:

Example (1):

“Happy hour”, e.g. that a given coupon or benefit can only be validated in a certain time window (e.g. between 6-8 PM).

Example (2):

The coupon or the benefit can only be redeemed at certain service stations.

Example (3):

Coupon-based benefit.
Level-based benefits.

Level-based benefit is available only on basis upon presentation of the Slovnaft Move Card.

If both Level-based benefit and coupon benefit can be used for the same product, then only the coupon-based benefit will prevail.

Example (4):

A benefit based on a coupon can only be applied to 1 type of item (e.g. a baguette). By buying 5 baguettes at different price the coupon will be automatically applied to one item of the lowest price value.

6.6 If the Customer (i) is eligible for a discount based on their membership level or another discount on a given product and, at the same time, (ii) has presented a coupon for the purchase of that same product, then only the discount from the presented coupon will be valid and applicable. The Customer bears full responsibility for the management of their coupons, such as the use or non-use of provided coupons (for any reason, including cases where their smartphone runs out of battery, network outages, etc.), the use of specific or correct coupons with respect to a specific product or service, etc..

7. The Referral Programme

7.1 As part of Slovnaft Move, Slovnaft introduces a "Referral Programme" for potential Customers.

7.2 The Referral Programme operates as follows:

Upon registration, each Customer will receive a unique referral code, which will be automatically provided by Slovnaft. The Customer (referred to as the "Inviting Customer") may invite someone who has not yet registered for Slovnaft Move (referred to as the "Invited Customer") to participate in the Referral Programme.

Each Customer may share their referral code with an Invited Customer through any channel of their choice.

The Invited Customer (who is not yet a member of Slovnaft Move) receives the referral code from the Inviting Customer and can enter it during the registration process on the Website or via the Slovnaft Move App. The Invited Customer may enter (i) only one referral code and (ii) only during the registration process.

After the registration under (iii) above, if the Invited Customer makes a transaction at least of 15 EUR, (i.e. uses their Slovnaft Move Card), both the Inviting Customer and the Invited Customer (subject to fulfilment of the conditions herein) receive 50 Points.

The Inviting Customer can earn up to 250 Points per year (max.) for inviting new Customers, regardless of the number of Invited Customers. For clarity, "year" refers to a period of 365 days, starting from the date the first 50 Points are credited.

For example:

The Inviting Customer may invite as many new Customers as they wish in a year but will only receive Points for referring up to 5 new Customers in that period, provided that all 5 Invited Customers meet the criteria for a successful referral as described above.

8. The Partner Programme

8.1 As part of Slovnaft Move, Slovnaft also introduces a "PartnerProgramme".

8.2 Under contractual agreements with other companies, Slovnaft may provide these companies with a partner referral code or a Promo code, which the partner can share with its own employees or customers as specified in the agreement.

8.3 If the Customers use the partner referral or Promocode in his/her profile section Promo codes, they will receive the discount outlined in the agreement between the partner and Slovnaft.

Customers may enter the partner referral or Promo code issued under Section 7 hereabove or issued by the partner under this Section 8.3 also during the process of registration, however, only one code can be submitted at a time (either the referral code under Section 7 or the partner referral code).

9. Deactivation and/or Termination of Participation in Slovnaft Move

9.1 Slovnaft is authorized to deactivate a Slovnaft Move Account as follows:

Slovnaft may verify, at its discretion, whether the Customer has used their Slovnaft Move Card during the period of 24 months (or earlier) preceding the verification date.

If the Customer has not used their Slovnaft Move Card during this period and Slovnaft has not registered any other purchase transactions (e.g., those not involving Point collection) in the Customer's Slovnaft Move Account, Slovnaft will Deactivate the Slovnaft Move Account, and send notification to the Customer.

If the Customer wishes to reactivate the Slovnaft Move Account, the Customer may request the reactivation of the Slovnaft Move Account and the Slovnaft Move Card at the Programme Customer Service within 30 days of the Deactivation, as set out in these GTC. Failure to do so results in Slovnaft terminating the Customer's participation in Slovnaft Move, cancelling the Slovnaft Move Card and Deleting the Slovnaft Move Account and the personal data associated with it.

9.2 The Customer may also initiate the termination of their participation in Slovnaft Move and the Deletion of their Slovnaft Move Account at any time and for whatever or without stating a reason via the Website, email or the Slovnaft Move App. Slovnaft will terminate the Customer's participation in the Loyalty Program, cancel the Slovnaft Move Card and Delete the Slovnaft Move Account within 30 days after verifying the Customer's identity. The provision of 9.1 (iii) shall apply accordingly.

9.3 The rules for processing the Customer's personal data are outlined in the Privacy Notice. Slovnaft will not Delete personal data or information when its retention is required or permitted by law, or as stated in the Privacy Notice. If proceedings related to notifications, complaints, or legal claims (such as regarding unpaid debts) are under preparation or their preparation is pending, Slovnaft is entitled to retain the necessary personal data and suspend Deactivation and Deletion as per the Privacy Notice.

9.4 Slovnaft reserves the right to limit or suspend the Customer's access to Slovnaft Move services (including use of the Slovnaft Move Card), Delete the Slovnaft Move Account, and if necessary, terminate the contractual relationship with the Customer, and further pursue any debts if Slovnaft becomes aware of or suspects any of the following:

The Customer violates these GTC or any other applicable terms, laws, regulations, or mandatory requirements with direct or indirect impact on these GTC, or

The Customer's actions jeopardize the operation of Slovnaft Move or the legitimate interests of other Customers, or

The Customer's behavior has caused damage to Slovnaft, or

The Customer has provided false or misleading information during registration or in using Slovnaft Move services, or

The Customer commits or is suspected of fraud or abuse (e.g., sharing a Slovnaft Move Card or coupon with an unregistered or ineligible person), or Fraud or misuse is linked to the credit card used by the Customer for payments related to Slovnaft Move; or

The Customer fails to pay for a product or service related to Slovnaft Move.

Immediate termination of the contractual relationship will result in the immediate deactivation of the Slovnaft Move Account, along with the loss of Points, discounts, benefits, rewards, coupons, etc.

9.5 Membership in Slovnaft Move and all rights associated with it are non-transferable and shall terminate upon the death of the Customer and therefore cannot be subject to inheritance rights. Points do not constitute a means of payment, are also non-transferable and are not subject to inheritance rights.

10. Complaints, claims and Contact

10.1 Unless otherwise stated in these GTC, complaints or claims may be submitted through the following channels:

In writing to the postal address of Slovnaft: Vlčie hrdlo 1, 824 12 Bratislava, Slovak Republic.

At Slovnaft Move Customer Service: during working days (Monday-Friday: 8:30-16:30, by phone: 0850 111 811.

Via the Internet: through the Website or by email to: This email address is being protected from spambots. You need JavaScript enabled to view it. .

Through the Slovnaft Move App.

In writing by completing the complaint form available at any service station.

10.2 When submitting a complaint, the Customer may specify how they prefer Programme Customer Service to respond (if not specified by Customer, via the way the complaint has been submitted, e.g. email, recorded call, or regular mail).

10.3 For other issues related to transactions or participation in Slovnaft Move, Programme Customer Service will accept complaints only from the Customer or from someone acting on their behalf with written power of attorney. Written complaints or those submitted via the Website or email This email address is being protected from spambots. You need JavaScript enabled to view it. must include a signed power of attorney if someone else is representing the Customer. For complaints by phone, Slovnaft will identify the Customer by their name, phone number, e-mail and/or Slovnaft Move Card number. Complaints submitted through the Website or Slovnaft Move App (via the "contact form") Slovnaft will identify the Customer by their log-in identification. For email complaints, if the email address is registered with Slovnaft, the complaint will be linked to the registered Customer.

10.4 The Customer must provide all supporting documents for the complaint at the time of submission. For example, if the complaint is related to a purchase or Points, the Customer must include the receipts.

10.5 If Slovnaft lacks the necessary data to resolve the complaint, it may request the missing information from the Customer within a specified timeframe. If the Customer does not provide the requested data by the deadline, Slovnaft is entitled to reject the complaint.

10.6 For complaints made by phone, Slovnaft will aim to investigate and resolve the issue immediately. If immediate resolution is not possible or if the Customer disagrees with the outcome, Slovnaft will record the complaint, may send a copy of the record to the Customer, and shall provide a detailed response as soon as possible.

10.7 For complaints submitted in writing, online, or via the Slovnaft Move App, Slovnaft will process the complaint and respond usually within 30 days of submission.

10.8 Unless otherwise provided in these GTC or in respective legal acts, Slovnaft will address any issues with Slovnaft Move at its sole discretion within the best delays possible.

10.9 If Slovnaft does not have the data necessary to resolve the complaint, it may ask the Customer to provide the missing data. In the event that the Customer is not satisfied with the Slovnaft's response and/or the manner in which the Slovnaft handled the complaint, the Customer has the right to appeal pursuant to § 12 et seq. Act No. 391/2015 Coll. on alternative resolution of consumer disputes and on amendments to certain laws, as amended, proposal for alternative resolution of disputes. The subject of alternative dispute resolution is the Slovak Trade Inspection.

Applications for alternative dispute resolution should be sent to:

Slovak Trade Inspection

Central Inspectorate

Department for International Relations and Alternative Consumer Dispute Resolution

Bajkalská 21/A, p. p. 29

827 99 Bratislava 27

Slovak Republic

Address for filings/submissions in electronic form: This email address is being protected from spambots. You need JavaScript enabled to view it.

11. Periodic Promotions and Campaigns

11.1 Slovnaft reserves the right to announce periodic promotions and campaigns, and to establish specific rules for such events (e.g., sticker collection promotions (including electronic stickers), scratch card prize draws, or other contests). The details and rules for these promotions may be communicated to the Customer in advance, either through these GTC, separate terms and conditions, or via email, the Website, or notifications in the Slovnaft Move App. Some of these marketing promotions - gamification elements such as scratchcards, wheel of fortune, slot machine, collecting of stickers, collecting of badges etc. are only available in the Slovnaft Move app, primarily due to their technical setup. Therefore, Slovnaft Move Customers without the Slovnaft Move app cannot fully or partially join the marketing promotions.

12. Amendments to the GTC

12.1 As Slovnaft’s business evolves, these GTC, including its features and terms, may be amended or updated from time to time. Such amendments will not be retroactive, meaning they will not affect Points already earned by the Customer.

12.2 In addition, Slovnaft may, at its sole discretion, amend these GTC within a specified period due to unforeseen circumstances, such as government decisions or legislative changes.

12.3 Slovnaft also reserves the right to alter the nature, offered benefits, or value of permanent discounts offered under Slovnaft Move if market or economic conditions justify such changes.

Slovnaft may change the locations and púlaces where Points can be earned or redeemed, as well as modify the rewards, welcome gifts (e.g., at registration or level changes), coupons, and participating locations.

12.4 Any changes will be communicated either (i) via posting on the Website or (ii) by email or (iii) push notifications in the Slovnaft Move App. Amendments to these GTC will take effect within reasonable time after being posted on the Website.

12.5 If the Customer disagrees with the amendments, they may withdraw from their participation in Slovnaft Move within 15 days of the changes being published. The withdrawal notice must be submitted in writing or via email to one of Slovnaft's contact addresses specified in these GTC. The contractual relationship will cease to exist on the date the Customer sends the withdrawal notice to Slovnaft. Slovnaft shall provide the Customer with a confirmation on reception of the Customer´s withdrawal without any undue delay on a durable medium, in case of withdrawal done by special function or form available online platform of Slovnaft.

12.6 If the Customer does not withdraw from the contractual relationship within the deadline specified in 12.5, Slovnaft will assume that the Customer consents to the changes. The continued use of the Slovnaft Move Card during this period will also be considered as acceptance of the amended rules by the Customer.

13. Limitation of Liability and Force Majeure

13.1 Slovnaft's obligations concerning Slovnaft Move are governed solely by these GTC and other applicable terms and conditions. Slovnaft Move and related services are provided by Slovnaft "as is" with any faults they may have. Unless otherwise required by mandatory law, no other warranties or guarantees apply to Slovnaft Move or the related services.

13.2 Specifically, Slovnaft (i) is not obligated to ensure that Slovnaft Move and its services are error-free, continuously available, or fit for a particular purpose; (ii) is not responsible for technical disruptions, including but not limited to electrical outages, internet or network failures, Slovnaft Move Card malfunctions, or issues with Slovnaft’s technical systems (e.g., system crashes, cyberattacks, or IT failures); and (iii) shall not be liable for any misuse, loss, theft, destruction, damage, or accidental disabling of Slovnaft Move Cards, nor for any damage arising from actions lawfully taken by Slovnaft under these GTC. In case of problems with providing of points and rewards or accepting coupons (e.g. system failure, cyber attack, internet connection failure, information technology system error, etc.), the Customer is not entitled to rewards under the Slovnaft Move program.

13.3 Slovnaft shall not be liable for direct or indirect damages related to Slovnaft Move or the related services, including loss of value to the injured party’s property, loss of financial benefits, or the costs necessary to remedy property damage, even if the person who caused the damage foresaw or should have foreseen them.

13.4 However, Slovnaft is liable for damages caused intentionally or for damages affecting human life, bodily injury, or health, as well as for any damages that cannot be excluded or limited under mandatory law or resulting from these GTC.

13.5 It is not considered a breach of contract if either Slovnaft or the Customer is unable to fulfil their obligations under Slovnaft Move due to unforeseeable events beyond their control (force majeure). Examples include natural disasters (e.g., earthquakes, floods, storms, fires), acts of terrorism, war, riots, strikes, epidemics, and other major disruptions, as well as legislative and governmental measures.

14. Termination of Slovnaft Move

14.1 Slovnaft may terminate Slovnaft Move at any time. Slovnaft may notify the Customer of the termination of Slovnaft Move (i) by push notification in the Slovnaft Move App, (ii) electronically (e. g. via email or SMS, etc.) at least 15 days before termination, and/or (iii) by posting a notice on the Website. After the termination of Slovnaft Move, no further Points can be accrued, and rewards can no longer be redeemed.

ANNEX 1

LIST OF THE benefits, rewards, other terms and conditions associated with each Level, as well as the coupons, discounts, and CONTESTS related to the Loyalty Program

The benefits, rewards, other terms and conditions associated with each Level, as well as the coupons, discounts, and sweepstakes related to the Loyalty Program, are available at the following link:

https://www.slovnaftmove.sk/s/gtc?language=en_US

Effective from: 23.March 2026

	0-1499 points	1500-2999 points	3000-5999 points	6000 points and more
	Yellow	Silver	Gold	VIP
Tier validity	unlimited validity	tier valid for 12 months	tier valid for 12 months	tier valid for 12 months
Welcome gift	1 x free hot drink (according to the Customer's choice – Fresh Corner coffee, tea, hot chocolate)	1 x hot dog classic or free hot drink (according to the Customer's choice – Fresh Corner coffee, tea, hot chocolate)	1 x hot dog maxi or free hot drink (according to the Customer's choice – Fresh Corner coffee, 1tea, hot chocolate)	1 x hot dog classic or hot dog maxi or free hot drink (according to the Customer's choice – Fresh Corner coffee, tea, hot chocolate)
Fuel discounts	EUR 0.01 for premium fuel	standard fuel – N/A
Fuel discounts	EUR 0.01 for premium fuel	EUR 0.02 for premium fuel	EUR 0.03 for premium fuel	EUR 0.03 for premium fuel
Fresh Corner gastro selection including restaurant*	N/A	N/A	10%	20%
Car wash **	N/A	N/A	10%	20%
Car care	N/A	10%	15%	20%
Lubricants***	5%	10%	15%	20%
Screen wash EVOX	10%	10%	15%	20%
Own-brand products (eg. energy drink JIM, chips CRUNCH&GO)	10%	10%	10%	10%
Challenges, coupons and games	Yes	Yes	Yes	Yes
Mid-tier benefit	Yes	Yes	Yes	Surprise rewards

* When entering the Yellow level or advancing to a higher level.

** Fresh Corner gastro selection including restaurant – Fresh Corner gastro offered at filling stations specified by the Company (e.g. Fresh Corner hot dog, fresh sandwiches, coffee, tea, pastry, food in a restaurant, etc.)

*** The discount applies to automatic car wash.

**** Lubricants – car oils, fluids available at service stations specified by the Company (not applicable to Ad blue)

ANNEX 2

OTHER TERMS AND CONDITIONS OF PARTICIPATION

RELATED TO SLOVNAFT MOVE

Cross-border collection and acceptance of points

The terms and conditions governing the cross-border customer program are available here: Cross-country GTC

By agreeing to the GTC, the Customer also agrees to the functionality of the cross-border customer program in Slovnaft Move.

SLOVNAFT MOVE CUSTOMER PROGRAMME General Terms and Conditions

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